Recently, I faced an issue where a team member was not receiving an email invitation from Bitbucket Cloud. After a bit of troubleshooting and reaching out to Atlassian Support, I received a helpful and detailed response from , a Bitbucket Cloud Engineer.
Let me walk you through what went wrong and how to fix it — in case you’re experiencing the same issue.
❓ The Problem
I invited a user to our Bitbucket workspace, but they never received the invitation email.
After contacting Atlassian Support, we found out that the user was unsubscribed from receiving Bitbucket product invitation emails. As a result, even though the invitation was sent, it never landed in their inbox.
✅ The Solution
Here’s what Atlassian recommended — and it worked!
Step-by-step: Re-enable Bitbucket Product Invitations
- Ask the user (who didn’t receive the invite) to log into:
👉 https://id.atlassian.com - Visit the email preference page:
👉 https://id.atlassian.com/manage-profile/email - Click on “Email preference centre”
- Under “Product Surveys and Invitations,” enable “Product invitations”
- ✅ Save changes
🔁 Next Steps
After the user updates their email preferences:
- Cancel the original invitation
- Send a fresh invitation